System components
- Call Handling Module, including management of incoming calls at the department, initial - classification and forwarding to the relevant entities within the department, including a follow - up of caller history and call status.
- Classification and evaluation module.
- The Basic Data Module includes logical inspections that help prevent errors in - transmission. The system can connect to the population system in the local authority and - retrieves family data with a click of a button, including data relating to children, reducing - duration of the file opening process, file segmentation, file system unification, reporting - caseworker replacement, including transmission.
- Department Task Management Module, monitoring implementation, management tools.
- Welfare Payments Center Module.
- Advanced Care Sheet Module.
- Placement module, including transmission of court orders (for instance: to remove a child - from the care of the parent) and decisions, implementation of placements, updates and - transfers, including a form for opening a new computerized setting.
- Civil services module.
- Nursing Law Data Module connected to the National Insurance Institute.
- Youth Law Reports Module, based on the Israeli law, including Excel reporting.
- Authorities’ Reports Module (for example Eligibility Forms), which can be integrated with - the financial system in the local municipal authority, automatically retrieving data and - scanned invoices and enters them into a report with the click of a button. A scanned - signature of the Manager is attached.
- Budget Management Module.
- Intervention Programs Management Module.
Additional features
- All the relevant reports and forms are produced automatically.
- Personnel forms.
- Automatic eligibility calculation forms.
- Reports on transportation to a rehabilitation day care center.
- Sending messages via email to residents and department employees.
- File Interface Option for working with existing collection and financial programs (exporting - files for the collection system, retrieving transaction files from Accounting, retrieving - population data and more …).
- Automated reminder system, such as prior to the termination of a court order involving the Welfare Dept., or upon entry of new data from the National Insurance Institute, such as - information concerning an elderly citizen who should be under the care of the Welfare Dept., etc.
- Dynamic report generator, which enables issuing, reports in any required criteria.
- Option of adding various criteria data for monitoring purposes and file classification.
- Dynamic work desk according to user type.
- Department- and user-level authorizations.
