Question 1

System components

Accepted Answer

- Call Handling Module, including management of incoming calls at the department, initial - classification and forwarding to the relevant entities within the department, including a follow - up of caller history and call status.  - Classification and evaluation module. - The Basic Data Module includes logical inspections that help prevent errors in - transmission.  The system can connect to the population system in the local authority and - retrieves family data with a click of a button, including data relating to children, reducing - duration of the file opening process, file segmentation, file system unification, reporting - caseworker replacement, including transmission. - Department Task Management Module, monitoring implementation, management tools. - Welfare Payments Center Module. - Advanced Care Sheet Module. - Placement module, including transmission of court orders (for instance: to remove a child - from the care of the parent) and decisions, implementation of placements, updates and - transfers, including a form for opening a new computerized setting. - Civil services module. - Nursing Law Data Module connected to the National Insurance Institute. - Youth Law Reports Module, based on the Israeli law, including Excel reporting. - Authorities’ Reports Module (for example Eligibility Forms), which can be integrated with - the financial system in the local municipal authority, automatically retrieving data and - scanned invoices and enters them into a report with the click of a button.  A scanned - signature of the Manager is attached. - Budget Management Module. - Intervention Programs Management Module.

Question 2

Additional features

Accepted Answer

- All the relevant reports and forms are produced automatically. - Personnel forms. - Automatic eligibility calculation forms. - Reports on transportation to a rehabilitation day care center. - Sending messages via email to residents and department employees. - File Interface Option for working with existing collection and financial programs (exporting - files for the collection system, retrieving transaction files from Accounting, retrieving - population data and more …). - Automated reminder system, such as prior to the termination of a court order involving the Welfare Dept., or upon entry of new data from the National Insurance Institute, such as - information concerning an elderly citizen who should be under the care of the Welfare Dept., etc. - Dynamic report generator, which enables issuing, reports in any required criteria. - Option of adding various criteria data for monitoring purposes and file classification. - Dynamic work desk according to user type. - Department- and user-level authorizations.

Welfare Systems

Social Services: Local administration packages compliant with Ministry reform

The Welfare system provides a solution

Why use the EPR Social Services system?

The system encompasses

Try the system

In your organization