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CRM

EprCRM is a cutting-edge solution developed by EPR for customer relationship management.
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EprCRM is a cutting-edge solution developed by EPR for customer relationship management.

Benefits Lorem Ipsum

Supports operational continuity of the call center and the local authority in the transition from normal to emergency operations, providing a complete response for both work methods in a single system.

User-friendly and easy to operate, the system is based on Office and is personalized according to the needs of each user and local authority.

Flexibility to make changes, improvements and to build interfaces to other systems such as GIS.

Full integration with other EPR systems, including sending notifications to debtors, creating work orders and managing processes.

Remote and web interfaces enable to work from any place and any time from a PC at home or via mobile phone. It is also possible to connect to the system from operation centers that become operational during emergencies.

Possibility to receive requests from residents via the website or mobile phone.

Variety of real-time reports to monitor deviations from handling times, including graphs showing the distribution of calls and other management data.

Messaging options include text messages (SMS), e-mails and/or pagers, automatically or manually.

High reliability in the execution of tasks and optimum response times during emergencies.

Up-to-date emergency system adapts to the conclusions drawn from exercises by the Home Front Command and other events from recent periods.

Easy-to-use and intuitive user interface for viewing tasks.

Management of structured processes (that are not event-related requests, like a request for a building permit) at all departments of the local authority; monitoring all stages of the process ­from receipt of the resident’s request to resolution.

EPR’s professional support, which always available and which has become a company trademark. Exceptional support enables the system to grow hand in hand with the customer, its needs and technological developments. 

System components